Terms & Conditions

These Terms and Conditions apply to the use of the glauconite.com.au hybrid website and E-shop. Viewing the website or using the E-shop signifies acceptance of these Terms and Conditions.

Ordering and payment

• We strive to ensure that the information on our website and shop is accurate and up to date: however, we can’t guarantee that it is perfect, and we reserve the right to change or update information as needed.

• Once an order has been accepted, and payment made, you cannot cancel or amend it. We reserve the right to choose not to accept your order: if we do so, we’ll notify you and issue a credit for any payment you’ve made.

• All products offered are subject to availability. If an item becomes temporarily unavailable, we’ll contact you to determine how you’d like us to proceed. If as a result of unavailability you wish to cancel an item, we’ll issue a credit for the cost of that item.

• All prices are in Australian dollars and include GST – this will be detailed on the tax invoice.

• Prices may change at any time as costs of natural raw materials fluctuate.

Delivery

• Orders must be paid in full before we dispatch.

• Retail orders within Australia only that are over $100 will qualify for free shipping.

• For other orders, you can choose your preferred delivery option when checking out.

• Wholesale orders will be charged delivery as per details provided to our registered wholesalers.

• We are not responsible for delayed deliveries.

Your account

• In order to purchase products through our website, you’ll need to create an account by registering and providing some relevant contact information.

• By registering or otherwise contacting us, you warrant that all information you provide is true and correct, and that you’re legally entitled to use any and all of the information you’ve provided to us.

• In addition, you warrant that you’re over 18, have not had your account suspended, and are not intending to resell or distribute our products without our express permission.

• If we believe that you have not met any or all of these conditions, we reserve the right to take whatever action we deem suitable.

• We also reserve the right to refuse or suspend your registration at our discretion.

• You may cancel your account at any time by contacting us by email. Note that it will take up to 14 days to process your cancellation.

Returns:

• If you have a faulty product, we’ll replace it at no cost to you, provided you send us the faulty item/s and your receipt of purchase within 31 days of purchase.

• We don’t offer a refund if you just change your mind – that’s why it’s important to choose carefully. We’re happy to discuss your skincare and make recommendations via Facebook or email, to help find the products that are most suitable for you.

Privacy and security:

• We abide by the Australian Privacy Principles and the Australian Spam Act, as well as any other relevant legislation. You can find more details on our Privacy Policy on our website.

• While we do our utmost to ensure the security of this website, it’s not possible to offer a 100% guarantee that the site will always be stable, free of errors, or secure. Thus you agree that you use this website at your own risk.

Third party sites:

• If you click on a link that takes you to a third party site, you’ll be subject to their Terms and Conditions. glauconite.com.au will not be held responsible for the conduct of third parties.

Intellectual property:

• glauconite.com.au asserts the sole rights to the material on the website and online shop, including but not limited to product descriptions, logos, images, and other documents.

• You may download copies for personal, non-commercial, use, provided you retain all copyright or other proprietary notices contained in the materials,

• Reproduction or use for any other purpose is expressly forbidden.

Use of the website

• These Terms and Conditions may change from time to time: it’s your responsibility to be aware of any changes made, and to conduct your use of the website accordingly.

• You agree to indemnify, defend, and hold harmless glauconite.com.au and its employees and directors from any claims connected to your use of this website.

Governing law and jurisdiction

• Any dispute concerning the Terms and Conditions and arising from use of our website will be governed by the laws of Australia.

Privacy Policy

We respect your privacy!  And your security is of the greatest importance to us.

In summary, our aim is to be as fair and respectful as possible.  We have no intention of doing anything with anyone’s information that would cause them worry. We’ve tried to write it in plain English so that it’s easy to understand.

We abide by the Australian Privacy Principles, as well as the Australian Spam Act and any other relevant legislation.

Please note that this policy may be updated, altered or refined at any time.  Any changes we make will reflect our desire to ensure that our customers are well protected and able to receive the service they deserve.  If we make a change, we’ll make sure a note is clearly visible on the E-shop.  Your ongoing use of the glaucinte.com.au hybrid web site and E-shop indicates your agreement with this privacy policy.

From whom do we collect your information?

You. We use an ‘opt-in’ system, whereby you provide to us as much information as you choose to provide. Once we have your information, you also have the opportunity to opt out (see below).

What happens if you want us to change or delete your details?

Should you want us to change or delete your personal details, you’ll need to provide your required changes via email or written letter: we need proof that you are who you say you are, so that only you can change your profile.  We can delete your entry in the database upon request, though there will still be details in back-up archives with which we can’t tamper.

What information do we collect?

We only record information that‘s directly applicable to making your experience with glauconite.com.au as positive as possible.  This refers to making your purchase secure, speedy and so that we can get exactly what you want delivered to your door as quickly as possible.

For example, this means we need to know your delivery address and email or phone, so we can contact you if we have a query about your order. If you take part in an initiative or reward plan, we seek only the information (e.g. your birthday) that’s directly applicable to fulfilling the aims of the initiative and ensuring the correct people get their rightful rewards.

Since we pay some websites a commission for providing an online link to Y natural, we may also collect the referring URL if you find Y natural from one of these sites.

Do we share the information we collect?

No, we do not. All of the information we collect will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.  Any information you give us will be held with the utmost care, and will not be used in ways to which you haven’t consented. glauconite.com.au does not have third parties involved in conducting its business (e.g. contract companies processing or packing orders) so you can be sure that your details are not being shared with anyone outside the company, whether in Australia or overseas.

There is one exception: should we be required by law to supply some sort of information to a law enforcement agency, then we shall do so.  It’s the law.  Should there be some activity or activities that we have reason to believe are unlawful, we shall report those activities and the associated relevant information to the authorities.

How secure is your information?

We only use methods of payment that are very secure and minimise any risk to glauconite.com.au customers and retailers. glauconte.com.au’s payment partner is PayPal, and naturally we comply with PayPal requirements so that transactions can be confirmed as authentic through their systems.  Their terms, user policies and privacy policy are clearly provided by PayPal.  With any transaction, whether in person, on telephone or online, there is always a level of risk.  PayPal and glauconite.com.au go to great lengths to protect you but we cannot provide a 100% guarantee.  We specifically request that you do not send details of your credit cards or other sensitive information via email. Also, don’t forget that the responsibility to maintain and safeguard your registration ID and password lies with you.  Please use the greatest care and discretion when online, and ensure that you never tick the “remember me” box if you are working on a public computer.

How will we use your information?

We will only use your information in-house, and only in order to provide the level of service that you want and deserve. For example, we encourage and appreciate feedback.  We will only put your feedback (such as testimonials, advice to other users, recommendations or photographs) on our website or in our promotional materials with your express permission.

What about children under 13 years of age?

We encourage parents to supervise their children’s activities on any part of the glauconite.com.au hybrid website or E-shop as there is information that may require explanation from adults.  We do not want children under 13 years of age to send us personal information: should we find this has happened, we’ll do our best to contact the parent or guardian, and take whatever rectifying action is appropriate given the context and the type of information that may have been disclosed.

What if I have a complaint?

In the first instance, we’d like you to come to us, so that we can do our best to address your concerns. If after a reasonable time we haven’t addressed your concerns to your satisfaction, then you have the option of making a complaint to the Office of the Australian Information Commissioner (OAIC) – here are more details about the process of making a complaint. Enjoy your shopping.

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